Terms & Conditions

Effective Date: 04/21/26

These Terms & Conditions (“Terms”) govern the use of services provided by Executive Dry Cleaners, Inc., doing business as Phresh by Execdry (“Company”). By placing an order, communicating with the Company, or otherwise using the Company’s services, the customer agrees to be bound by these Terms.

1. Services Offered

The Company provides professional garment care services including, but not limited to:

• Dry Cleaning
• Wash & Fold Laundry
• Tailoring & Repairs
• Leather, Suede & Fur Cleaning
• Table Linen & Bedding
• Gown Care & Preservation
• Shatnez Testing
• Corporate Solutions

Certain items—such as rugs, upholstery, heavily soiled items, vintage or fragile garments, items without care labels, or items requiring specialized processing—may be accepted solely at the Company’s discretion, and the Company reserves the right to decline service for any item without obligation.

2. Service Area

The Company currently serves select areas across Long Island and Queens, with expansion to additional areas planned. Service availability may vary by location, and the Company reserves the right to refuse service outside its normal service areas.

3. Eligibility & Account Responsibility

Customers must be of legal age to enter into a binding contract in their state.

The account holder is fully responsible for:

• All orders placed under the account
• Accuracy of pickup and delivery instructions
• Payment for all services rendered
• Items submitted by family members, employees, or third parties

4. Order Placement & Scheduling

Orders may be placed or managed via the Company’s website, mobile app, phone, text message, email, or WhatsApp.

Pickup and delivery times are provided within estimated time windows and are not guaranteed exact times.

5. Pickup & Delivery

Unattended Pickup & Delivery

Unattended pickup and delivery are generally permitted by default, unless otherwise requested by the customer.

Each customer is provided with a reusable Company laundry bag with an ID tag following their first order. Customers are strongly encouraged to use this bag for every pickup. If unavailable, customers may use any bag clearly labeled with the customer’s full name and “Phresh Cleaners.”

All Company laundry bags remain the property of the Company and are provided solely for use with the Company’s services. Additional or replacement bags may be provided. If a customer discontinues service, the Company may retrieve unused bags upon notice.

Customer Access

Customers are responsible for ensuring items are accessible at pickup and for providing safe, lawful access for Company drivers.

Communication of Instructions

Customers should not give specific instructions to the driver directly regarding services, delivery changes, tailoring, or special requests. Instead, all instructions or changes should be communicated directly to the Company via the official phone number, text, email, app, or WhatsApp channels.

Missed Pickups

No missed-pickup or re-attempt fees are charged. If a pickup is missed due to customer-related issues, the customer may reschedule. Turnaround time will reset based on the new pickup date. Same-day rescheduling is generally not offered when the original pickup window was missed due to customer responsibility.

6. Turnaround Times

The following turnaround times apply to orders placed at least one (1) calendar day prior to the scheduled pickup date. Current and real-time turnaround availability may vary based on service type, volume, and operational capacity, and is generally available for customer review through the Company’s app or other scheduling platforms.

• Standard dry cleaning: 2–3 business days
• Same-day and next-day service when available and by request (fees may apply)
• 7-day service option with 3% discount
• Wash & fold: next-day service included

Turnaround times may vary for tailoring, specialty items, during holiday seasons, or during other high-volume periods. Customers seeking guaranteed delivery timelines should contact the Company in advance of pickup.

If a confirmed rush timeline is not met, any applicable rush fees will be refunded.

Wash & fold service is generally priced per pound, with exceptions including, but not limited to, blankets, comforters, pillows, and table linens.

7. Pricing & Payment

Pricing

The Company maintains a transparent pricing model and publishes its price list on its website.

Published prices are actual prices and not estimates. However, final charges may vary depending on material type, garment size, construction, condition, or if additional services or special handling are required following inspection.

Examples of circumstances that may result in additional charges include, but are not limited to, garments that are long, pleated, beaded, lined, or otherwise complex in construction; garments made from delicate or specialty materials such as silk, linen, cashmere, rayon, or lace; and garments from designer or luxury brands that require specialized handling.

Pickup and delivery are included at no additional charge. Rush fees may apply for expedited service.

The Company typically reviews and updates its pricing once per calendar year, generally in or around January. Pricing may be modified without prior notice by posting updated prices on the Company’s website or other official pricing channels. Continued use of the Company’s services after such updates constitutes acceptance of the revised pricing.

Applicable sales tax will be added where required by law.

Payment Methods

• Residential customers: A valid credit card on file is required. The Company reserves the right to withhold delivery until a valid, working payment method is on file.
• Corporate accounts: Payment via check or ACH.
• Other payment methods (including cash or Zelle) may be accepted at the Company’s discretion.

Charges are processed prior to delivery, and an itemized receipt is emailed to the customer’s email address on file at the time of charge.

If payment fails or is declined, the Company will attempt to contact the customer and may withhold delivery until valid payment is secured.

8. Cancellations & Refunds

Customers may cancel or modify orders prior to pickup and are encouraged to notify the Company as soon as possible using any available communication channel.

The Company reserves the right to cancel or reschedule service due to weather, operational issues, safety concerns, volume constraints, or circumstances beyond reasonable control.

Refunds are generally issued to the original payment method or provided as account credit, at the Company’s discretion.

9. Customer Responsibilities

Customers are responsible for removing all items from pockets prior to service. While the Company makes reasonable efforts to check garment pockets and attempt to return items of apparent value, the Company is not responsible for such items or for damage caused by items left in or on garments. Items deemed valueless or incidental (such as tissues, small toys, or stray socks) may be discarded.

Customers are not required to disclose stains, damage, fragile fabrics, or special care needs, but are strongly encouraged to do so prior to pickup to help set appropriate expectations and ensure proper handling.

Customers are not required to itemize garments placed in their pickup bag, but may do so. If the Company identifies a discrepancy between a customer-provided list and the Company’s internal count during processing, the Company will make reasonable efforts to notify the customer. The Company’s count shall be deemed the correct and controlling count for billing and tracking purposes.

10. Cleaning Risks, Limitations & Assumption of Risk

10.1 General Cleaning Risks

The Company is not responsible for normal wear and tear, manufacturer defects, or inherent risks associated with the cleaning process. Such risks may include, but are not limited to, color loss or fading, dye bleeding or transfer, shrinkage, stretching, weakened fabric, texture changes, or loss of shape. Results may vary even when professional methods and reasonable care are used.

10.2 Garment Components, Trims & Decorative Elements

Garments containing buttons, zippers, beads, sequins, rhinestones, decorative stitching, glued embellishments, heat-pressed details, fringe, feathers, leather or suede trims, or similar components are cleaned at the customer’s risk. These components may loosen, detach, discolor, distort, or become damaged during cleaning due to their construction or attachment method. Reasonable repair or replacement efforts may be attempted but may result in additional charges.

10.3 High-Risk & Specialty Garments

Certain garments require special handling due to their materials, construction, age, or design details and may be inherently difficult to clean safely. These items may react unpredictably to cleaning even when professional methods and reasonable care are used.

Examples include, but are not limited to:

• Garments with black-and-white, blue-and-white, or other high-contrast color combinations
• Delicate fabrics such as silk, satin, velvet, chiffon, lace, or similar materials
• Items containing leather, suede, or fur
• Vintage, worn, or fragile garments
• Tallis or tzitzis garments (prayer shawls),which often contain contrasting color sections and fringes that may be prone to bleeding, tangling, shrinkage, breakage, or damage during cleaning

Possible outcomes include fading, discoloration, dye transfer, texture or finish changes, shrinkage, stretching, loss of shape, loosening or loss of decorative elements, fringe damage, or other deterioration.

By submitting such items, the customer acknowledges and accepts these risks and authorizes the Company to proceed with cleaning at the customer’s risk.

10.4 Stain Treatment & Removal

The Company makes reasonable and professional efforts to address stains when garments are submitted for cleaning. However, the Company does not guarantee the complete removal of stains.

Stain removal depends on many factors beyond the Company’s control, including the nature and origin of the stain, how long the stain has been present, fabric type, dye, garment construction, prior treatment attempts, heat exposure, and manufacturer specifications or care labels.

Aggressive stain treatment may increase the risk of damage to a garment. The Company may therefore balance stain treatment efforts with overall garment preservation.

When a garment includes a manufacturer or brand care label and the Company cleans the garment in accordance with those instructions, any resulting damage shall be the responsibility of the manufacturer or brand and not the Company.

Fees assessed for stain treatment or specialty care reflect the time, expertise, and effort involved and are not contingent upon successful stain removal. Such fees are non-refundable.

11. Liability & Claims

In the event of loss or damage due to the Company’s fault or negligence, the Company’s liability is limited to $100 per item, based on depreciated value, and $500 per order maximum.

Customers must inspect orders and report any missing or damaged items within 24 hours of delivery. Failure to provide timely notice may limit the Company’s ability to investigate or resolve a claim.

Claims may require reasonable proof that the loss or damage was caused by the Company, as well as proof of value.

12. Unclaimed Items

In accordance with New York State law, garments not picked up within six (6) months may be donated to charity. Other jurisdictions will follow applicable law.

13. Delivery Risk & Transfer of Responsibility

Responsibility for items transfers upon delivery. The Company is not responsible for loss or damage after delivery due to theft, weather, animals, or third parties.

14. Prohibited Items & Conduct

Hazardous materials, bio-contaminated items, items suspected of pests (including bed bugs, fleas, moths, or insects), and items containing or suspected of containing mold or mildew are not accepted for service.

15. Promotions, Discounts & Credits

Promotions are non-transferable, subject to change, cannot be combined, and may be limited to one per customer, expiration at any time, and no cash value.

16. Communications & Privacy

Customers consent to receive service-related communications via email, SMS/text message, WhatsApp, app notifications, or similar methods. Customers may opt out of any or all communication channels at any time.

Use of customer data is governed by the Company’s separate Privacy Policy.

17. Force Majeure

The Company is not responsible for delays or failures caused by events beyond its reasonable control, including severe weather, natural disasters, system outages, labor issues, or transportation disruptions.

18. Dispute Resolution & Governing Law

Disputes should first be addressed through informal resolution. If unresolved, disputes will be handled in court.

These Terms are governed by the laws of the State of New York, with venue in New York courts.

19. Changes to Terms

The Company reserves the right to modify these Terms at any time. Continued use of services constitutes acceptance of any updated Terms.

20. Entire Agreement & Severability

These Terms constitute the entire agreement between the customer and the Company. If any provision is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

21. Acceptance

These Terms are accepted when a customer:

• Places an order, and/or
• Uses the Company’s services in any way, including communication, registration, pickup, delivery, or payment.